What we do · Life transition planning
Getting through the big changes.
LiftOff is how we handle the big changes, at every stage of life, including the move from one of our programs to the next.
What we believe
They know the process. We know the person.
Most providers believe a difficult transition needs more support hours wrapped around the person.
But in reality, every major transition already has an expert team attached to it, and most of them are free. Schools have transition teams. Universities have disability services. Employers have onboarding. What none of them have is any understanding of this particular person, so a standard approach gets applied, it doesn't land, and the record shows that the person didn't engage. Adding support hours around the outside doesn't change what the receiving team knows.
That's why we don't add hours around the person. We built LiftOff to do the handover rather than the job. We work out what this person needs the receiving team to know, we build the skills they will need on the other side, we find the team that specialises in it and make the introduction ourselves, so the first meeting is with somebody they already trust beside them. Then we stay until it holds, rather than closing the file at the referral. It also means that when somebody moves from one of our programs to the next one, the same person carries them across.
What changes
The change goes well, and the capability stays.
At every stage
Every stage has its own big change.
And when somebody moves from one of our programs to the next, the same person carries them across.
The move into Prep: a new building, new adults and new rules, planned before it arrives.
Before school →Primary schoolThe change of NDIS coordinator at nine, and the move into secondary school in the year before it happens.
Primary school →Secondary schoolLeaving school, planned before it arrives, because that is when the everyday peer group disappears.
Secondary school →School leaversStarting study, and getting to a workplace or campus on your own.
School leavers →AdultsMoving house, changing services, or losing a carer.
Adults →Straight answers
What LiftOff is, and what it isn't.
We are not a substitute for the mainstream service.
We are the reason the mainstream service works. The school's transition team, the university's disability service and the employer's onboarding all stay in charge of their part. We make sure they understand the person before they start.
We stay until it holds.
The handover isn't finished when the referral is sent. It is finished when the person is settled on the other side, and that is when we step back.
If there is no team on the other side, we'll tell you.
LiftOff is for changes with a mainstream service to hand over to and a skill to build. Where neither exists, what's needed is ordinary support, and we will say so plainly.
Take the first step
Let's talk about the change ahead.
Request a call back and one of our team will ring you at a time that suits. It takes about fifteen minutes, it's free, and you don't need anything worked out before we speak.